Terms and Conditions
Privacy Policy:
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders by contacting customer service.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
We take the necessary steps to provide security for sensitive information. We are compliant with Payment Card Industry Data Security Standards (PCI DSS) as validated by Control Scan through quarterly security scans and annual assessment questionnaires. We do not store or retain credit card information on our server or systems, but instead process payments through Authorize.net, a secure payment gateway that also proves PCI DSS compliance. All sensitive information is protected by TLS and SSL encrypted connections; we are certified with a COMODO SSL certificate.
Disclosure of Delivery Policy
Shipping of merchandise will be through UPS ground, USPS, and freight carriers. Shipments are processed with in one business day. Merchandise will arrive in 3-7 days from date of order.
Return & Refund/Cancelation Policy
All items purchased through redheadsteeringgears.com can be returned under the following conditions:
1. Merchandise is in sellable condition when received at Red-Head Steering Gears.
2. Purchaser pays for return shipping.
3. Refund of payment will be by credit back to credit/debit card. Cancellation prior to shipment of merchandise will be cancelled and payment credited back to credit/debit card. Cancellations after shipment of merchandise will be handled under the return policy. We ship using USPS or UPS ground shipping unless otherwise noted or requested. We do not offer refunds or returns.
Disclosure of Export or Legal Restrictions
Sales are only within the State of Washington. No restrictions on shipping.
Disclosure of Transaction Currency
All prices and transactions on this site are in U.S. Dollars.
Contacting Us
If there are any questions regarding these policies you may contact us using this link.